Shipping and Refund Policy
Refund Policy
Right of Withdrawal: As a customer in the European Union, you have the right to withdraw from a purchase contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision by means of an unequivocal statement (for example, a letter sent by post, fax, or email). You may use the model withdrawal form, although its use is not mandatory.
Effects of Withdrawal: If you withdraw from this contract, we will reimburse all payments received, including delivery charges (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and, in any event, no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. We will make the reimbursement using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any costs as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
Return of Goods: You must return or deliver the goods to us without undue delay and, in any event, no later than 14 days from the date you notify us of your decision to withdraw from this contract. This deadline will be deemed met if you return the goods before the 14-day period has expired. You must bear the direct costs of returning the goods.
Exceptions: The right of withdrawal does not apply to contracts for the supply of goods that are made to the consumer's specifications or are clearly personalized, sealed goods that are unsuitable for return due to health protection or hygiene reasons and that have been unsealed after delivery, or sealed sound or video recordings or sealed computer programs that have been unsealed after delivery.
Shipping Policy
Processing Time: All orders are processed within 1 to 2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed a few days. Please allow additional days in transit for delivery.
Shipping Rates and Delivery Estimates:
Domestic Shipping: Delivery is estimated in 3-4 business days from the shipping date.
International Shipping: Delivery is estimated in 5-6 business days from the shipping date.
Shipping costs for your order will be calculated and displayed on the checkout page.
Shipping Confirmation and Order Tracking: You will receive a Shipping Confirmation email once your order has shipped, which will contain your tracking number(s). The tracking number will be active within 24 hours.