Terms and conditions
Return and Exchange Policy
At Number 23 Palma, we work to ensure your shopping experience is completely satisfactory. However, if you need to make an exchange or return, we detail the applicable conditions below.
Deadlines
Both return and exchange requests must be submitted within 48 hours of receiving the product. After this period, we will be unable to accept the request.
Conditions for changes
Products must be unused, in the same condition as when delivered, and retain all original tags. We reserve the right to refuse exchanges if items do not meet these requirements.
Shipping costs associated with exchanges or returns will be the customer's responsibility. The original shipping cost will not be refunded, and the cost of shipping the new product must be paid in full.
To process an exchange or return, you must contact us at [customer service email] indicating your order number and the reason for your request. Our team will provide you with the necessary instructions to complete the process quickly and securely.
In the event of receiving a defective or incorrect product, Number 23 Palma will assume all shipping costs and offer the most appropriate solution for the customer.